Refund policy
At Shivam Collection, we strive to provide the best quality products for your pets. If you are not fully satisfied with your purchase, please review our return and refund policy below.
🔄 Returns
We accept returns only for damaged, defective, or incorrect items.
To be eligible for a return:
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You must contact us within 5 days of delivery
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The item must be unused and in its original packaging
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You must provide photo or video proof of the issue
❌ Non-Returnable Items
We do not accept returns for:
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Change of mind
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Incorrect size selection
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Minor color or design variations
💰 Refunds
Once your return request is approved and the product is inspected:
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Refunds will be processed within 7–10 business days
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The amount will be credited to your original payment method
🚫 Order Cancellation
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Orders can be canceled within 24 hours of placing the order
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After 24 hours, orders are processed and cannot be canceled
📦 Damaged or Wrong Items
If you receive a damaged or incorrect product:
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Contact us immediately at help.shivamcollection@gmail.com
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Share your order number and proof (photo/video)
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We will offer a replacement or refund
🚚 Return Shipping
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In most cases, return shipping costs are the responsibility of the customer
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However, if the product is damaged or incorrect, we may cover the return or provide a replacement
📩 Contact Us
For any return or refund requests, please contact us at:
📧 help.shivamcollection@gmail.com
Thank you for shopping with Shivam Collection 🐾
