FAQs
Frequently Asked Questions (FAQ)
📦 How long does shipping take?
We process orders within 1–3 business days.
Delivery usually takes 5–10 business days within the USA, depending on your location.
🚚 Do you provide tracking information?
Yes, once your order is shipped, you will receive a tracking number via email so you can track your order in real-time.
❌ Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After that, your order may already be processed and cannot be canceled.
🔄 Do you accept returns or exchanges?
Yes, we accept returns for damaged or defective items.
Please contact us within 5 days of delivery with proof (photos or videos).
💰 When will I receive my refund?
Once your return is approved and inspected, refunds are processed within 7–10 business days to your original payment method.
🐶 Are your products safe for pets?
Absolutely! We only offer products that are designed with pet safety and comfort in mind.
🌎 Do you ship internationally?
Currently, we primarily serve customers in the United States.
📩 How can I contact you?
You can reach us anytime at:
📧 help.shivamcollection@gmail.com
We aim to respond within 24 hours.
📦 What if I receive a damaged or wrong product?
We sincerely apologize for the inconvenience. Please contact us immediately with your order details and proof, and we will resolve the issue as quickly as possible.
💳 What payment methods do you accept?
We accept secure online payments including credit/debit cards and other trusted payment methods.
Thank you for shopping with Shivam Collection 🐾
